Help & Support - Contact Zont | 24/7 Customer Service | FAQ

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Help & Support

We're here to help you 24/7. Find answers below or contact our multilingual team.

24/7 Support

Our team is available round the clock, every day of the year.

Quick Response

Average response time under 5 minutes by phone and chat.

Multilingual

Support in French, English, Russian and Armenian.

Frequently Asked Questions

How do I book a ride?
You can book directly on zont.cab or via our mobile app (iOS/Android). Enter your pickup and drop-off locations, choose your vehicle, and confirm. You'll receive driver details 3 hours before your trip.
Can I book in advance?
Absolutely! You can book your transfer days, weeks or even months in advance. The price is locked at booking with no surge pricing. Early booking guarantees availability.
What payment methods do you accept?
We accept Visa, Mastercard and Apple Pay. All payments are processed securely with encryption. You can also pay in cash to the driver.
Can I cancel my booking?
Yes, free cancellation is available up to 24 hours before your scheduled transfer. After that, cancellation fees may apply depending on the vehicle type.
What happens if my flight is delayed?
We track all flights in real-time. If your flight is delayed, your driver automatically adjusts their arrival time at no extra cost. We include 60 minutes of free waiting time.
How are your drivers verified?
All drivers undergo thorough background checks, have valid professional licenses, and are continuously rated by passengers. We only work with the highest-rated drivers.
Is Zont available in my city?
Zont operates in 16 cities across Europe including Paris, Nice, London, Berlin, Barcelona, Rome, and many more. Check our Countries page for the full list.
What if I have an issue during my ride?
Contact our 24/7 support team through the app, call our hotline, or email us. We respond within minutes and will resolve any issue promptly.

Contact Us

Can't find an answer? Our team responds within minutes.

Email Support

support@zont.cab

WhatsApp

+33 7 83 77 70 27

Office

Paris, France